Terms &
Conditions

CLAUSE 01Agreement to these terms

These Terms & Conditions govern your access to and use of the website at gridloop.ai and everything on it. By using this website you agree to them. If you do not agree, please stop using the site.

We may change these terms from time to time. The version in force is the one published here on the day you use the site, and the Last updated date shows when it last changed. Continuing to use the site after a change means you accept the amended terms.

CLAUSE 02Definitions

• “Gridloop”, “we”, “us” and “our” mean FUTR Technology Group (Pty) Ltd, registration number 2023/534929/07, trading as Gridloop.AI, a private company incorporated in South Africa with its address at 20 Air Street, 3rd Floor, Johannesburg, Gauteng, 2001.
• “Website” means gridloop.ai and every page, feature and file served from it.
• “Content” means all text, images, graphics, logos, data, code, layout and other material on the Website.
• “Services” means the AI consulting, automation design, build, integration and support services we provide to clients.
• “Engagement Agreement” means a separate signed written agreement, statement of work, proposal or order form under which we provide Services to a client.
• “you” and “your” mean any person who accesses or uses the Website.

CLAUSE 03The website

The Website is provided for general information about Gridloop and our Services, and to let you get in touch with us. It is a marketing and information resource, not a product.

We try to keep the Website accurate and current, but we do not warrant that it is free of errors or omissions, or that it is complete or up to date. Content may change without notice.

Nothing on the Website is professional, legal, financial, tax, accounting or investment advice, and you should not treat it as a substitute for advice from a suitably qualified professional who knows your circumstances.

CLAUSE 04Our services and this website

Descriptions of Services on the Website are indicative. They are an invitation to do business, not an offer capable of acceptance, and they do not create a contract between us.

Any price, indication or range shown on the Website — including anything expressed in rand — is a guide to typical project sizes. It is not a quotation and it does not bind us. Pricing for your project depends on scope, complexity, integrations, timelines and support requirements, and will be set out in a written proposal.

We are engaged only when both parties sign an Engagement Agreement. If anything in these terms conflicts with a signed Engagement Agreement, the Engagement Agreement prevails for the Services it covers. These terms continue to govern your use of the Website.

CLAUSE 05Bookings and consultations

The Website lets you book an introductory consultation through a scheduling calendar hosted by Google. When you book:

• you must give accurate contact details, and you must be authorised to book on behalf of the business you name;
• a confirmed booking is an appointment to talk, and creates no obligation on either of us to enter into an Engagement Agreement;
• an introductory consultation is free unless we tell you otherwise in writing before it happens;
• please give us reasonable notice if you need to cancel or move the meeting;
• we may decline or reschedule a booking, and may cancel bookings that appear to be automated, fraudulent or made in bad faith.

Anything discussed in a consultation is preliminary and non-binding. Estimates of time, cost or outcome given verbally are indicative until confirmed in a written proposal.

CLAUSE 06Illustrative figures and results

The Website contains figures and visualisations that are intended to illustrate the kind of outcome our Services aim to produce. Unless a specific item on the Website expressly states that it reports verified results for a named client, you should treat the following as illustrative and not as a representation of fact:

• counters, activity feeds and dashboards that display volumes of tasks, hours, leads or client systems;
• charts and performance metrics shown on our analytics pages;
• case study figures, percentages and rand values, including those attributed to unnamed businesses;
• any output of the ROI calculator.

The ROI calculator

The ROI calculator is a simple arithmetic model. It applies fixed assumptions — including an assumed proportion of manual work that can be automated and an assumed number of working hours in a year — to the inputs you choose. It does not analyse your business, and it does not account for your actual processes, systems, staff costs, implementation effort or opportunity cost.

Its output is a hypothetical projection for discussion purposes only. It is not a forecast, a promise, a quotation or a guarantee of savings, and you should not rely on it when making a financial or business decision.

No guarantee of results

Results from automation depend on factors specific to each business — the quality of existing processes and data, the systems in use, the level of internal adoption, and the effort the client puts in. We do not guarantee any particular result, saving, revenue increase or timeline, and past results with other clients are not a reliable indicator of what you will achieve.

CLAUSE 07AI-generated content

The Website may offer features powered by artificial intelligence, including an assistant and an automation opportunity report. Where those features are available:

• their output is generated automatically by a language model and is not reviewed by a person before you see it;
• it may be inaccurate, incomplete, outdated or misleading, and may state things confidently that are wrong;
• it is not advice of any kind, and does not create a professional relationship between us;
• it is not a proposal, a quotation, or a commitment about what we will do or what it will cost;
• you should independently verify anything you intend to rely on.

Text you enter into these features is sent to a third-party AI provider to generate a response. Do not enter confidential information, personal information about other people, credentials, or anything you would not want transmitted to a third party. See our Privacy Policy for how we handle that text.

We may withdraw, limit or change these features at any time without notice. To the fullest extent the law allows, we accept no liability for any loss arising from your reliance on AI-generated output.

CLAUSE 08Client portal and accounts

Where we make a client portal or other authenticated area available to you, you must:

• give accurate registration details and keep them current;
• keep your password confidential and not share your credentials;
• tell us immediately at info@gridloop.ai if you believe your account has been accessed without authority.

You are responsible for activity under your account. We may suspend or terminate an account that we reasonably believe has been compromised, or that is being used in breach of these terms.

CLAUSE 09Intellectual property

All Content on the Website, and all intellectual property in it, belongs to Gridloop or to our licensors. This includes the Gridloop name and logo, our brand elements, our written material, our page designs and the underlying code. It is protected by South African and international copyright and trade mark law.

You may view the Website, and print or download extracts for your own internal, non-commercial reference. You may not, without our prior written permission:

• copy, reproduce, republish, distribute, sell, licence or exploit any Content commercially;
• use our name, logo or brand elements in a way that suggests endorsement or association;
• systematically extract or scrape Content, including for the purpose of training a machine learning model;
• remove or alter any copyright, trade mark or other proprietary notice.

Ownership of intellectual property in work we produce under an Engagement Agreement is dealt with in that agreement, not here.

CLAUSE 10Acceptable use

You may not use the Website:

• in any way that breaches any applicable law or regulation, or that is fraudulent or has a fraudulent purpose;
• to transmit anything unlawful, defamatory, obscene, threatening or infringing;
• to send unsolicited advertising, spam or chain communications;
• to introduce malware, or anything designed to harm the Website, our systems or another user;
• to attempt to gain unauthorised access to the Website, the server it runs on, or any connected system;
• to attack the Website by denial-of-service or any similar means;
• to reverse engineer, decompile or disassemble any part of the Website, except to the extent the law expressly permits;
• to submit false or misleading information through the contact form or booking calendar, or to submit them by automated means.

We may suspend or block access where we reasonably believe these terms have been breached, and may report suspected criminal activity to the relevant authorities.

CLAUSE 11Third-party links and embeds

The Website links to and embeds third-party services, including Google Calendar for booking, Google Fonts, and Google Maps. Those services are controlled by others.

We provide these links and embeds for convenience. We do not endorse, and are not responsible for, the content, availability, security or privacy practices of any third-party site or service. Your use of them is governed by their own terms and privacy policies.

CLAUSE 12Availability and changes

We do not guarantee that the Website will be available uninterrupted or error free. We may suspend, withdraw or restrict all or part of it for business or operational reasons, including maintenance, and we will try to give reasonable notice where we can.

We may change the Website, its Content and its features at any time. We are not obliged to keep any Content current.

You are responsible for the arrangements you need to access the Website, and for ensuring that everyone accessing it through your connection knows these terms.

CLAUSE 13Disclaimer of warranties

To the fullest extent permitted by law, and subject to clause 16, the Website and its Content are provided “as is” and “as available”, without warranty of any kind, whether express, implied or statutory.

In particular, we do not warrant that:

• the Website will be uninterrupted, timely, secure or error free;
• defects will be corrected;
• the Website or the server that makes it available is free of viruses or other harmful components;
• the Content is accurate, complete, reliable or current;
• results obtained from using the Website will meet your requirements.

CLAUSE 14Limitation of liability

Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that the law does not permit us to exclude or limit. Clause 16 applies.

Subject to that, and to the fullest extent permitted by law:

1. we are not liable to you for any indirect, special, incidental, punitive or consequential loss, however arising;
2. we are not liable for loss of profit, revenue, business, anticipated savings, goodwill, opportunity, data or data use, whether direct or indirect;
3. we are not liable for loss arising from your reliance on Content, illustrative figures, ROI calculator output, case studies or AI-generated output on the Website;
4. we are not liable for loss caused by a third-party service embedded in or linked from the Website;
5. our total aggregate liability arising out of or in connection with your use of the Website, whether in contract, delict, statute or otherwise, is limited to ZAR 5,000.

Our liability for Services provided under an Engagement Agreement is governed by that agreement, not by this clause.

CLAUSE 15Indemnity

You indemnify us, and our directors, employees and contractors, against any claim, loss, damage, cost or expense (including reasonable legal fees) arising from your breach of these terms, your misuse of the Website, or your infringement of the rights of another person through your use of the Website.

CLAUSE 16Your consumer rights

If you are a consumer as the Consumer Protection Act 68 of 2008 defines that term, you have rights under that Act that these terms cannot exclude, limit or waive. Nothing in these terms is intended to do so, and any provision that would have that effect does not apply to you to that extent.

The Electronic Communications and Transactions Act 25 of 2002 also gives you certain rights when you transact electronically, including a right in some circumstances to review and correct information before submitting it. Where we collect information from you on this Website, you may correct it before you submit it, and you may ask us to correct it afterwards using the process in our Privacy Policy.

CLAUSE 17Electronic communications

When you use the Website or send us email, you communicate with us electronically and consent to receive communications from us electronically. Data messages we send are deemed received when they are capable of being retrieved by you.

Our information under section 43 of the Electronic Communications and Transactions Act 25 of 2002 — our full name, registration details, address and contact details — appears in clause 21 and in our Privacy Policy.

CLAUSE 18Privacy

Our Privacy Policy and our POPIA Notice explain how we collect and handle personal information, and form part of these terms. By using the Website you acknowledge that you have read them.

CLAUSE 19Governing law and disputes

These terms, and any dispute arising out of or in connection with them or the Website, are governed by the law of the Republic of South Africa.

If a dispute arises, please contact us first at info@gridloop.ai. We will try in good faith to resolve it within 30 days.

If we cannot, you and we submit to the non-exclusive jurisdiction of the South African courts. We consent, in terms of section 45 of the Magistrates’ Courts Act 32 of 1944, to any proceedings being brought in a Magistrates’ Court with jurisdiction, although we are not obliged to do so. Nothing here prevents either party from seeking urgent interim relief from any court with jurisdiction.

CLAUSE 20General

• Entire agreement. These terms, together with our Privacy Policy and POPIA Notice, are the whole agreement between us about your use of the Website, and replace any earlier understanding about it.
• Severability. If a court finds any provision invalid or unenforceable, that provision is severed and the rest remains in force.
• No waiver. If we do not enforce a right, that is not a waiver of it, and does not stop us enforcing it later.
• Assignment. You may not transfer your rights or obligations under these terms without our written consent. We may transfer ours to a member of our group or to a purchaser of our business.
• No agency. Nothing in these terms creates a partnership, joint venture, employment or agency relationship between us.
• Force majeure. We are not liable for a failure or delay caused by something beyond our reasonable control, including power or network failure, the failure of a third-party service, natural disaster, or government action.
• Headings. Clause headings are for convenience and do not affect interpretation.

CLAUSE 21Contact us

These Terms & Conditions were last updated on 26 August 2026 and replace any earlier version.